Privacy Policy

Depending on how you use the application, we may collect the following information.

Personal Information

When you voluntarily use features of the application, we may collect:

• Name
• Email address
• Phone number
• Address or other information you provide
• Information contained in grievance submissions
• Other information voluntarily provided through forms or requests

Photos and Images

Ward 19 Connect allows users to submit photographs as part of grievance reports or other submissions.

Photos uploaded through the application may be stored on our servers and associated with the relevant grievance or submission.

Users should ensure that photographs submitted through the application do not contain unnecessary sensitive personal information belonging to themselves or other individuals.

Photos are used for reviewing, processing, documenting, and responding to the relevant grievance or request.

Grievances and Reports

Users may submit grievances, complaints, reports, or requests through Ward 19 Connect.

A grievance may contain:

• The nature and description of the issue
• Location or address of the issue
• Photos or other attachments
• Contact information provided by the user
• Other information voluntarily included in the submission

This information is used to receive, process, investigate, track, and respond to grievances and requests.

Device and Technical Information

The application may automatically receive limited technical information necessary for its operation, security, and troubleshooting, such as:

• Device type
• Operating system and version
• Application version
• IP address
• Basic technical logs
• Device information required for push notifications

Ward 19 Connect may request access to your device's camera or photo library when you choose to attach a photograph to a grievance or other submission.

The application does not require continuous access to your camera or photo library.

You can manage or revoke these permissions through your device settings. Some features that require photographs may not function if the relevant permission is denied.

Information collected through Ward 19 Connect may be used to:

• Provide the application's services
• Receive and process grievances
• Investigate reported issues
• Review photographs submitted with grievances
• Respond to users
• Communicate updates regarding submitted grievances
• Send important notices and announcements
• Maintain application security
• Prevent misuse or fraudulent submissions
• Troubleshoot technical problems
• Improve the application and its services
• Comply with applicable laws and legal requirements

We do not use submitted photographs or grievance information for advertising purposes.

Information submitted through Ward 19 Connect may need to be accessed by authorized personnel responsible for handling the relevant grievance, request, or service.

For example, grievance information and associated photographs may be made available to the appropriate ward, municipal, governmental, or administrative personnel for the purpose of reviewing and resolving the reported issue.

We do not sell your personal information.

We may also disclose information where required by applicable law, legal process, or a lawful request from an authorized government or law-enforcement authority.

Ward 19 Connect may use trusted third-party service providers for functions necessary to operate the application, such as:

• Cloud or web hosting
• Database services
• Push notification services
• Security and infrastructure services

These providers may process limited information on our behalf where necessary to provide their services.

We do not permit third-party service providers to use information collected through Ward 19 Connect for purposes unrelated to providing their contracted services, except where required by law.

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to:

• Process and resolve grievances
• Maintain records of submitted requests
• Provide the application's services
• Comply with legal or administrative requirements
• Resolve disputes
• Maintain security and operational records

When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal and administrative requirements.

Ward 19 Connect is not specifically directed toward children.

We do not knowingly collect personal information from children for purposes unrelated to providing the application's services.

If you believe that a child has submitted personal information through the application, please contact us so that we can review the information and take appropriate action where required.

Users are responsible for ensuring that the information, photographs, and other content they submit through Ward 19 Connect are appropriate for the intended grievance or request.

Users should avoid submitting unnecessary sensitive personal information about themselves or other individuals.

Depending on applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Request information about how your information is used
• Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us using the contact information below.

Ward 19 Connect may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of external websites or services. Users should review the privacy policies of those services before providing personal information.

We may update this Privacy Policy from time to time to reflect changes to Ward 19 Connect, our services, or applicable legal requirements.

Any updated Privacy Policy will be made available through the application or our official website.

The Effective Date shown at the beginning of this policy indicates when the policy was last updated.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.